Your satisfaction is our highest priority
At OIC, we strive to provide each and every one of our customers the very highest level of service and customer satisfaction.
However, there may be instances where due to an oversight on our part, you are unhappy about a particular issue. If this happens, we would like to hear about it. Usually, we can resolve most issues or queries immediately, so please contact our call centre, or visit our office. However, if you feel your issue requires escalation, please raise a formal complaint below.
We assure you of a prompt and successful resolution of the same.
Our Commitment to you
When you submit a complaint we will contact you within one working day to acknowledge your complaint. We will also explain the next steps in the process and provide you with details on how you can contact us to discuss your complaint.
We will endeavour to complete our investigation and share with you the outcome of your complaint within 7 working days. If this is not possible, we will let you know and keep you updated throughout the process.
Your complaint will always be treated fairly and confidentially. Once your issue has been resolved, your feedback will be used to help us understand how we can improve.